Legal-tech compliance

KaseScore is a software tool used by licensed law firms to triage incoming intake submissions. It is not a law firm, does not employ attorneys to advise customers' clients, does not match prospective clients with lawyers, and does not generate legal documents or communications on behalf of customers' clients. This page summarizes how KaseScore is positioned within the regulatory landscape applicable to legal technology in the United States.

What it is: a business-to-business SaaS application sold to law firms. The customer is the firm. The firm's licensed attorneys use the Service to review the prospective clients who have approached the firm via the firm's own branded intake link. The Service produces a priority signal, a written analysis, and a structured list of risks and deadlines to help the firm's attorneys decide which intakes to read first.

What it isn't: a lawyer-referral service, a legal marketplace, a legal-advice chatbot, a document-generation product, or a service that interacts directly with prospective clients on behalf of the firm. KaseScore does not match clients to lawyers, does not give clients advice, and does not communicate with the firm's clients except via the transactional confirmation email sent on the firm's behalf when an intake is received.

The unauthorized practice of law is a regulatory concern for any legal-tech vendor whose output looks like legal advice. KaseScore is designed to stay well within the “decision-support tool” category that has been recognized as non-UPL by every state bar that has addressed the question.

Three structural choices keep the product on the correct side of the UPL line:

• The licensed-attorney restriction in our Terms. By contract, only law firms that include at least one licensed attorney may subscribe to or use the Service. Non-attorneys are not the intended audience and are not permitted to act on the Service's output without attorney review.
• The Service does not communicate with clients. All output is shown to the subscribing firm's personnel only. The Service does not generate letters, retainer agreements, or other documents intended to be delivered to the client.
• The Service is explicitly framed as a triage tool. The AI output is a priority signal and a written analysis to assist an attorney's own review — not a determination, opinion, or recommendation that any particular case should be accepted or declined. The attorney always makes the call.

The same logic applies whether the firm is in a state that treats UPL narrowly (e.g., California, New York) or one that treats it broadly (e.g., Florida, Texas): the customer is the firm, the user is a licensed attorney, and the output is decision-support, not a decision.

Each state bar regulates how lawyers may advertise services and solicit clients. These rules apply to the law firm's conduct, not to KaseScore's. We do not advertise legal services to the public, do not solicit prospective clients on behalf of any firm, and do not represent that any subscribing firm has any particular skill, experience, or success rate.

The firm's branded intake link, the firm's page on KaseScore, the firm's configured copy, and the firm's outbound communications are the firm's own legal-advertising material. Subscribers are solely responsible for ensuring that any content they publish through the Service complies with the advertising, solicitation, and professional-conduct rules of their jurisdiction.

A prospective client who submits an intake form has not yet formed an attorney-client relationship with the subscribing firm. Information submitted via an intake form is generally treated as confidential by the firm under the ABA Model Rule 1.18 (“prospective client”) framework and most state analogues. The firm — not KaseScore — owes that prospective client duties of confidentiality and competence.

KaseScore's role is to securely store and process that information on the firm's behalf, under the contractual privacy commitments set out in our Privacy Policy: per-firm isolation, encryption at rest and in transit, no use of submitted content for AI training, and no staff access to case content as part of normal operations. See our Security page for the operational summary.

KaseScore is not a HIPAA-covered entity and is not configured or warranted as a HIPAA-compliant platform by default. For most law firms — personal injury, employment, immigration, family, and criminal-defense firms representing individual clients — HIPAA does not apply directly to client communications, which are protected by attorney-client privilege and applicable state confidentiality rules.

A small minority of subscribers — typically firms representing healthcare providers or otherwise acting as a HIPAA business associate of a covered entity — may need to upload PHI. Those firms must execute a Business Associate Agreement with First Class Digital LLC before storing or processing PHI on the Service. Contact support@kasescore.com to request a BAA. See Section 5 of our Privacy Policy for the full PHI / HIPAA notice.

First Class Digital LLC carries general commercial liability coverage and reviews its risk posture annually. The contractual allocation of risk between First Class Digital LLC and subscribers is set out in Sections 8 (Disclaimer of warranties), 9 (Limitation of liability), and 10 (Indemnification) of our Terms of Service. In short: the Service is provided “as is”; our liability is capped at fees paid in the trailing twelve months; and the subscribing firm indemnifies us for claims arising from the firm's own use of the Service, including any UPL or professional-conduct claim alleging that the firm relied on the Service's output in lieu of attorney judgment.

KaseScore offers a 30-day money-back guarantee on initial subscription purchases — full refund, no questions asked, within 30 days of the first paid charge. After the 30-day window, subscribers may cancel at any time and access continues through the end of the current paid period. The refund policy is intended to make direct dispute resolution easy and to keep chargebacks at essentially zero. See Section 3 of our Terms of Service for the full refund language.

A growing body of state bar ethics opinions and academic literature distinguishes “decision-support” legal-tech tools from products that constitute the practice of law. Representative authorities include New York State Bar Association Opinion 1010, Florida Bar Standing Committee on Advertising guidance on lawyer referral services, and ABA Formal Opinion 512 on the use of generative AI tools by lawyers. KaseScore is designed to operate within the parameters those authorities describe: a tool used by a licensed attorney, with the attorney remaining the decision- maker, and with appropriate competence and supervision obligations remaining with the firm.

Compliance officers, payment-processor reviewers, and procurement teams reviewing KaseScore are welcome to contact us at support@kasescore.com. We are happy to provide additional documentation, walkthroughs, or written confirmation of the items summarized here.